Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you visit our website.

Information you provide:

• Name, email address, phone number, and mailing address when you place an order, create an account, or contact us
• Billing and payment information (processed securely through our payment providers — we do not store credit card numbers)
• Order details, product preferences, and custom design specifications
• Communications you send to us, including inquiries, feedback, and correspondence
• Email address when you subscribe to our newsletter

Information collected automatically:

• IP address, browser type, operating system, and device information
• Pages viewed, time spent on pages, and navigation patterns
• Referring website, search terms, and interaction data
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including custom furniture commissions
• Communicate with you about your orders, inquiries, and account
• Send you marketing communications about new collections, limited editions, and events (only with your consent — you may opt out at any time)
• Improve our website, products, and customer experience
• Prevent fraud and ensure the security of our website and transactions
• Comply with legal obligations and enforce our Terms and Conditions

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

• Service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products (including Shopify, payment processors, and shipping carriers)
• Analytics providers who help us understand how our website is used (such as Google Analytics)
• Marketing partners who help us deliver relevant advertising (you may opt out — see Section 5)
• Legal authorities when required by law, court order, or to protect our rights, property, or safety

All service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

4. Payment Security

All payment transactions are processed through secure, PCI-compliant payment providers. We do not store your credit card information on our servers. Your payment data is encrypted and transmitted directly to our payment processor. We use Shopify Payments and may accept additional payment methods, each of which maintains its own security standards.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for the website to function properly (shopping cart, checkout, account login)
• Analytics cookies: Help us understand how visitors use our website (pages visited, time on site, traffic sources)
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these emails. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

You may also manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to process your orders, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records and transaction data are retained for a minimum of seven (7) years for tax and accounting purposes. If you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal obligations
• Opt-out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly
• Data portability: Request your data in a structured, commonly used format

To exercise any of these rights, contact us at info@costantinidesign.com. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. As stated above, we do not sell your personal information. To submit a request under the CCPA, contact us at info@costantinidesign.com or call +1.212.858.0603.

9. International Transfers

Costantini operates from the United States with manufacturing operations in Argentina. Your personal information may be transferred to and processed in the United States or other countries where our service providers operate. By using our website or placing an order, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Instagram, Pinterest, LinkedIn, Facebook), marketplace listings, and partner sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

11. Children's Privacy

Our website is not directed at individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete that information promptly.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Changes will be effective upon posting on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.